Terms of service
Terms of Use
Limited Liability Company “VERY BERRY”, REGISTRATION NO. 43203003808, ADDRESS: “Ogas”, Dārzciems, Gaujienas parish, Smiltenes county, Latvia, LV-4339, hereinafter referred to as the online store, provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
1. General provisions
If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.
2. Making purchases
Prices and specifications of products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the payment for the purchase to complete the order.
3. Payment terms
The payment currency on the website is euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
- Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
- Estonian internet banking payments: Swedbank, SEB, Luminor
- Lithuanian internet banking payments: Swedbank, SEB and Luminor
- Visa/ Mastercard card payments
NB! When using the internet banking payment method, confirm the order and click the "Return to merchant" button.
Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store's bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed about this and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.
4. Delivery terms
Products are delivered to the following countries: Latvia, Lithuania, Estonia, Sweden. Purchased products are delivered with Swotzy via parcel locker delivery service. All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the Buyer, at the address specified at the time of order, to the nearest available parcel locker within 2-10 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
5. Right of withdrawal
The Buyer has the right to withdraw from the goods within 14 calendar days from the date of receipt of the goods by sending a notice of withdrawal to the email address provided by the Seller or by filling out the withdrawal form. The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
To exercise your right of withdrawal, you must submit a withdrawal form within 14 days of receiving the goods, which can be found here:
https://cdn.shopify.com/s/files/1/0874/9953/8724/files/Product_Return_Form.docx?v=1748948403, by sending it to the email address: orders@veryberry.lv
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Contract.
It is the buyer's responsibility to ensure that the item is returned in the original packaging, if available, and the cost of returning the item is borne by the buyer, except in cases where the reason for the return is due to the seller's fault (for example, an incorrect or damaged item).
The Seller shall refund all payments received no later than 14 days after receiving the returned goods or the Buyer's confirmation of sending the goods back, whichever is earlier. The Seller has the right to withhold the refund until this condition is met.
The Seller has the right to withhold payment until the Buyer has received the Goods or proof of return of the goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment caused by circumstances and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
The right of withdrawal cannot be used for the following goods:
Goods with a short shelf life or perishable goods.
6. Processing of the Buyer's personal data
The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.
The online store transfers personal data to transport service providers to ensure the delivery of goods.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process your email address that you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us by writing to orders@veryberry.lv
7. Dispute Resolution Procedure
In matters not covered by these terms and conditions, the Buyer and Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.
The buyer also has the right to resort to the dispute resolution bodies of the European Union.